U99 believes betting is purely for entertainment. We want you to enjoy every moment — but responsibly, with a clear head. Responsible gaming isn't just a policy for us; it's a genuine commitment to your well-being.
U99's Responsible Gaming Features at a Glance
Age verification is carried out during registration and as part of the KYC process at u99. No one under the age of 18 can create an account.
Set your own daily, weekly, or monthly deposit limits and stay within your budget.
After you've been playing for a set amount of time, u99 will suggest you take a break. It's an effective way to build healthier gaming habits.
If you feel the need, you can exclude yourself from the platform for a set period or permanently.
View your full betting and transaction history. Keep track of exactly how much time and money you're spending.
If you have any concerns about your gaming, our support team is always here to help. Free advice and assistance are available.
Responsible gaming means treating betting or gaming purely as entertainment — not as a source of income or a way to solve financial problems. u99 always wants you to play and have fun, but never in a way that affects your personal, family, or financial life.
Many people in Bangladesh see online betting as a fun activity. But sometimes that fun can gradually turn into a habit. That's why knowing your limits from the start — and sticking to them — really matters. At u99, we've put in place a range of tools and features to help make sure of that.
Remember — winning is never guaranteed in betting. Only wager what you can afford to lose without it affecting your life. That is the foundation of responsible gaming.
To practice responsible gaming at u99, we recommend following these guidelines:
Sticking to each of these guidelines will keep betting a fun and enjoyable pastime. Use our tools on u99 to build these habits.
It's not always easy to tell when entertainment becomes a problem. Watch out for these warning signs:
Repeatedly betting in an attempt to recover lost money and continuing to increase stake sizes.
Spending far more time betting than planned and being unable to stop.
Starting to prioritize betting over family, friends, and work.
Feeling restless, irritable, or anxious when not betting.
Lying to or hiding your gaming habits from family or people close to you.
Using bill money, savings, or borrowed funds to place bets.
If you notice one or more of these signs in yourself, don't wait — contact our support team or activate the self-exclusion feature right away.
U99 provides a range of effective tools to help protect its members. You can use these to set your own gaming limits at any time.
Set daily/weekly/monthly limits
Manage your continuous play time
Take a break for a set period
Long-Term Account Deactivation
Automatic pause when a set loss amount is reached
Concerned about your gaming? Our 24/7 support team is always ready to listen.
Find out how each safety tool works
In your account settings, you can set a maximum daily, weekly, or monthly deposit limit. Once a limit is in place, you won't be able to deposit beyond that amount. To increase the limit, additional verification will be required along with a waiting period of several days.
You can set a maximum number of hours per session before you start playing. Once that time is up, u99 will automatically prompt you to take a break or end the session.
Betting automatically stops when you reach a set loss amount. This protects you from falling into a cycle of chasing losses. The tool stops you before emotions push you into placing more bets after a loss.
If you feel you need a break, you can pause your account for 7, 14, or 30 days. During this period, logging in or placing bets will not be possible.
If you feel you have a long-term issue, you can request to close your account for 6 months, 1 year, or permanently. During this period, u99 will not send you any marketing communications either.
You can view your full gaming and transaction history at any time. Use it to judge how much time and money you are spending and whether that feels right for you.
Following these guidelines keeps betting enjoyable every time
Betting is for entertainment only — never treat it as a source of income.
Only bet money you can afford to lose without it causing problems in your life.
Set a budget in advance and stop for the day once you've reached it.
Do not chase losses by placing more bets to try to win back what you have lost.
Never bet while drinking or when you are tired and sleep-deprived.
If you are feeling stressed, anxious, or low, avoid betting that day.
Never bet with money borrowed from family or friends.
Take regular breaks — a rest of at least 15 minutes every hour is a good habit.
Spend time with your family and keep betting as just a small part of your life.
If something feels wrong, do not wait to seek help — it takes courage, not weakness.
The Most Frequently Asked Questions About Responsible Gaming
Join u99 and use our responsible gaming tools to enjoy a safe and enjoyable betting experience.