Legal Documents
Last Updated: January 2026

U99 Privacy Policy — Our Commitment to Protecting Your Data

U99 believes your personal data belongs to you alone. This Privacy Policy clearly outlines what information we collect, why we collect it, and how it is kept secure. Please read this policy carefully before using our platform.

Continued use of u99's platform constitutes acceptance of this Privacy Policy. Any updates to the policy will be reflected on this page.

What You'll Find on This Page
What Information Is Collected
Purpose of Data Use
Cookie & Tracking Policy
Data Sharing Policy
Your Rights
Data Security Measures
Minor Protection Policy

How We Protect Your Data?

U99's Core Data Protection Principles at a Glance

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SSL Encryption

All your data and transactions are secured with 256-bit SSL encryption, preventing any unauthorized interception.

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Your Data Is Never Sold

U99 never sells your personal information to third parties. Your data is used solely to improve your experience on the platform.

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Minimal Data Collection

We only collect what is strictly necessary to deliver our services. We do not ask for information we don't need.

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Your Control

You can view, correct, or request deletion of your data at any time.

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International Standards

Our Privacy Policy is built in accordance with GDPR and international data protection standards.

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Transparent Communication

You will be notified in advance of any changes to the privacy policy. There are no hidden updates.

1 Introduction & Overview

This Privacy Policy ("Policy") is issued by the company operating the u99 platform and applies to all users of the u99 website and mobile application.

We understand how important your privacy is. That's why when you create an account or use our services on u99, this policy clearly explains what data we collect, why we collect it, and how it is used and kept secure. Rather than complex legal language, we've aimed to lay everything out in plain, straightforward terms.

By using u99's platform, you agree to this Privacy Policy. If you have any questions or need clarification, please contact our support team.

2 What Information Is Collected

U99 collects two types of information — data you provide directly and data collected automatically while you use the platform.

Information You Provide Directly:

  • Full Name & Date of Birth
  • Mobile number & email address
  • Banking & payment details (bKash/Nagad number)
  • National ID information for identity verification
  • Residential address (where required)
  • Information you provide when contacting support

Automatically Collected Information:

  • IP Address & Geographic Location
  • Browser & device type
  • Pages visited and time spent on the platform
  • Login time & session details
  • Betting & Gaming History
  • Transaction details & history

3 How We Collect Your Data

U99 collects information through the following methods:

  • Registration Form: You provide information directly when creating an account
  • KYC Verification Process: Document upload for identity verification
  • Payment Processing: Transaction details during deposits and withdrawals
  • Cookies & Web Tracking: Browsing behavior data
  • Support Contact: Information provided via live chat or email
  • Third-Party Verification Services: From KYC & Anti-Fraud Systems

We only collect information that is necessary to provide our services, ensure security, or fulfil legal obligations.

4 Purpose of Data Use

U99 uses the information it collects for the following purposes:

Data Types Purpose of Use Legal Basis
Identity Information Account Verification & KYC Legal Obligation
Payment Information Deposit & Withdrawal Process Contractual Requirements
Contact Information Support & Notifications Legitimate Interest in Service Delivery
Browsing Data Platform Improvement & Security Legitimate Interest
Gaming History Responsible Gaming Monitoring Member Protection

Your data is never sold to advertisers. Your consent is obtained separately for any marketing communications.

5 Cookies & Tracking Technologies

U99's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential Cookies: Required for login sessions and security — cannot be disabled
  • Functional Cookies: Remembers your preferences and settings
  • Analytics Cookies: Helps evaluate platform performance
  • Security Cookies: Used to detect fraud and bot activity

All cookies except essential ones can be disabled through your browser settings, though doing so may affect certain platform features.

6 Data Sharing Policy

U99 is very careful about sharing your personal information externally. We do not share your data as a general practice. However, limited sharing may occur in the following circumstances:

  • Payment Processors: To process transactions (bKash, Nagad, etc.)
  • KYC Provider: With a licensed provider for identity verification
  • Law Enforcement Agencies: When required by court order or legal obligation
  • Licensing Authority: For Regulatory Compliance
  • Anti-Fraud System: With verification services for fraud prevention

Before sharing data with any third party, we verify that they comply with u99's data protection standards.

7 Data Retention Period

U99 does not retain your information beyond what is necessary. Generally:

  • All account data is retained for as long as your account remains active
  • Even after account closure, certain data may be retained for up to 5 years due to legal obligations
  • Transaction records are retained for 7 years in compliance with Anti-Money Laundering laws
  • Support contact records may be kept for up to 2 years
  • Data is securely deleted after the specified retention period

You may request to delete your account at any time. However, due to legal obligations, immediate deletion of all data may not always be possible.

8 Your Rights

You have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.

Right to Access Your Data

You may request to know what information u99 holds about you.

Right to Rectification

You may request correction of any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

You may request that we stop processing your data for specific purposes.

Data Portability

You can request a copy of your data in a specified format.

Right to Withdraw Consent

You may withdraw consent for marketing communications at any time.

9 Data Security Measures

U99 follows the highest industry security standards to protect your data. Our security measures include:

  • 256-bit SSL/TLS Encryption — All data transfers are secured
  • Encrypted Databases — Protection of Stored Data
  • Firewall & Intrusion Detection System
  • Regular Security Audits & Penetration Testing
  • Two-factor authentication (2FA) is available for all members
  • Staff data security training and restricted access controls

Please note that no system can guarantee 100% security over the internet. In the event of any security breach, we will notify affected members as promptly as possible.

10 Minor Protection Policy

U99 is a responsible gaming platform. No one under the age of 18 is permitted to use our services. We do not knowingly collect any information from minors.

Age is verified at registration and reconfirmed during the KYC process. If a minor creates an account and this comes to our attention, the account will be immediately closed and all associated data deleted.

If you believe a minor is using our platform, please contact our support team immediately.

11 Third-Party Links & Services

U99's platform uses certain third-party services, such as payment gateways and KYC verification providers. These services have their own privacy policies.

  • Payment processors (bKash, Nagad, Rocket) operate under their own privacy policies
  • KYC verification providers comply with international data protection standards
  • We are not responsible for how these third parties manage data
  • We recommend reading the privacy policies of any third-party services before use

U99 only works with trusted and verified third-party service providers and maintains data protection agreements with all of them.

12 Policy Changes & Updates

U99 reserves the right to update this Privacy Policy at any time. If significant changes are made, you will be notified through the following methods:

  • Via pop-up notification upon logging into the platform
  • Via notice sent to the registered email address
  • By updating the "Last Updated" date at the top of this page

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We recommend checking this page periodically.

For any questions about our Privacy Policy, please reach out to our support team.

Frequently Asked Questions — Privacy Policy

Never. Under no circumstances does u99 sell your personal data to third parties. Data is used only to a limited extent — to deliver our services, meet legal obligations, and maintain platform security.

Yes, you may submit a request to have your data deleted. However, we are legally required to retain transaction records and KYC information for a specified period. Once that period has passed, your data will be permanently deleted.

Essential cookies cannot be turned off — they are required for login and security. Disabling other cookies may reduce certain site features, such as saved preferences or slower performance.

Yes. Your national ID information is stored in an encrypted database. It is used solely for KYC verification and is never shared externally, except where required by law.

For significant changes, you will always be notified in advance by email or platform notification. Minor changes may only be reflected as an update on this page.

Your Data Is Secure — Get Started Now!

Your privacy is our priority at u99. Join today and enjoy betting in a safe, secure environment.

SSL Encryption
Data Is Not Sold
Your Control
International Standards
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