Please read these Terms & Conditions carefully before registering or using u99. They cover account registration, betting rules, payment policies, bonus terms, and account closure. We want every member to fully understand the rules before using the platform.
By creating an account on u99, you are deemed to have read and accepted these Terms & Conditions in full. If you have any questions, please contact our support team.
Transparency & Trust — The Foundation of u99
Every rule at u99 is designed in line with international gaming standards. There are no hidden terms — everything is written clearly so every member can understand.
These rules are in place to protect members' funds and personal information. Strict policies are enforced to prevent fraud and misconduct.
We've written these rules in plain language to cut through legal complexity. Whether you're a new member or a seasoned player, everything is easy to understand.
Terms and conditions are updated in line with changes to the platform. Members will be notified of any significant updates.
These rules apply to both u99 and its members. We uphold our commitments and expect the same from our members.
U99's Terms & Conditions are developed in accordance with the guidelines of international licensing authorities, reflecting a platform built to global standards.
These Terms & Conditions ("Terms") apply to the u99 platform and all of its services. u99 is an internationally licensed online gaming and betting platform serving Bangladesh and a number of other countries.
By creating an account or using any service through the u99 website or app, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full. These terms may be updated from time to time and any changes take effect as soon as they are posted.
If you disagree with any part of these terms, please stop using the u99 platform. If you have any questions, our support team is always ready to help.
To create an account on u99, you must meet the following requirements. Each individual may hold only one account. If multiple accounts are found under the same person's name, all associated accounts may be closed.
The account holder is fully responsible for all activity — authorized or unauthorized — that occurs while their account is logged in. If you forget your password or notice any suspicious activity on your account, contact support immediately.
U99 is a responsible gaming platform. No one under the age of 18 is permitted to register or use an account on u99. During registration, you must confirm that you are at least 18 years old.
As part of its KYC (Know Your Customer) process, u99 may request identity verification documents at any time, particularly before large withdrawals. Documents commonly requested include:
Withdrawals may be held until KYC verification is complete. This is done to protect your account security.
The following rules apply to all betting activity on u99. Once the outcome of a bet is determined, it is considered final. If a game is disrupted due to a technical fault, u99 will make the appropriate determination.
Any attempt to manipulate a game, exploit software vulnerabilities, or gain an unfair advantage through any other means will result in immediate account closure and forfeiture of all associated winnings.
The following policies apply to all deposits and withdrawals on u99. All transactions are processed through secure, encrypted channels.
U99 reserves the right to carry out additional verification on unusual or suspicious transactions. Compliance with anti-money laundering policies is a legal obligation for u99.
Each bonus and promotional offer on u99 comes with its own specific terms. By accepting a bonus, you are deemed to have agreed to the terms and conditions applicable to that bonus.
Full bonus terms are available on the Promotions page. If anything is unclear, please contact support.
The following activities are strictly prohibited on u99. Any violation will result in immediate account closure and forfeiture of all associated winnings.
U99 firmly believes that gaming should be a form of entertainment, not a source of income. We encourage all members to play responsibly.
The following responsible gaming tools are available free of charge to all u99 members:
For more details, visit our Responsible Gaming Visit the page.
U99 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:
Balances on permanently closed accounts are generally returned, but may be forfeited in cases of rule violations. Members may also request account closure at any time.
U99 takes the protection of members' personal information seriously. Information provided during registration is used solely for account management and legal compliance purposes.
For more details, visit our Privacy Policy Visit the page.
If you have a complaint or dispute, please contact our support team in the first instance. Most issues are resolved within 24 to 72 hours.
Members have the right to appeal any decision to the relevant licensing authority.
U99 reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notification.
By continuing to use the platform after updated terms are published, you are considered to have accepted the new terms. We recommend members check this page regularly.
The most current version of these Terms & Conditions is always available on the u99 website. If you need a previous version, our support team can assist.
Join u99 and enjoy a safe, exciting experience on Bangladesh's most trusted online betting platform.